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FAQs

Below are some of are common questions

At MAVENI, every piece is made to order, exclusively for you.
This approach prevents overproduction, conserves precious resources, and ensures that each creation meets our uncompromising standards of quality.

Our furniture and bespoke pieces are meticulously crafted by skilled artisans — a process that takes 90 to 120 days (3 to 4 months) for delivery within Europe.
Smaller objects and accessories are delivered within 2 to 3 weeks.

The listed price includes Europe-wide shipping and all applicable import duties.
No hidden fees — the price you see is the price you pay.

Before reaching you, each creation undergoes a rigorous quality inspection.
Subtle natural variations may appear — the signature of authenticity, and the mark of a piece designed to last a lifetime.

At MAVENI, every piece is crafted with precision and care.
This warranty coversmanufacturing defectsin MAVENI furniture and objects, ensuring that your piece meets our uncompromising standards of quality.

How Long Does the Coverage Last?

Your MAVENI warranty is valid for 1 year from the date of delivery.
It covers any structural failures in metal or solid wood components, as well as workmanship-related defects such as threading, piping, buttons, or glued parts that may come loose under normal residential use.

What Does This Warranty Not Cover?

This warranty does not cover:

  • Natural materials such as marble, leather, wood grain variations, fabric, glass, or foams.
  • Wear and tear, improper care, misuse, accidents, or exposure to elements.
  • Colour variations, stains, or fading that occur naturally over time.
  • Final sale itemscomplimentary pieces, and custom-made products, which are sold as-is.

Consequential or incidental damages are not recoverable under this warranty.
Warranty coverage ends if the item is resold or transferred.

How to Get Service

For any warranty inquiries, please contact our team via the “Contact Us” page, including your order number, a brief description of the issue, and clear photos or videos of the product.
Our team will personally assist you to ensure your MAVENI experience remains exceptional.

At MAVENI, each creation is made with care and intention.
For small objects and accessories, returns are accepted within 14 days of delivery, provided the item is unused and in its original packaging.

Because our made-to-order and personalized pieces are crafted exclusively for you, they cannot be returned or exchanged once production has begun.

Please note that return shipping costs remain the responsibility of the customer.
Our team is always available to assist you and ensure that your MAVENI experience remains seamless from start to finish.

Got Any Questions?

Use the form below to get in touch with the sales team

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